Terms of service

IronMan collects garments from your doorstep, presses them at our hub, and delivers them back. You can book on the web or through a WhatsApp link; no app install is required.

Pickup and delivery slots are limited by the capacity we have that day. Booking a slot reserves it for you, but promised pickup and delivery times are estimates, not guarantees — we will tell you as soon as we know if a slot is going to run late.

You're shown a price based on the garment counts you declare at booking. The count we actually verify at intake may differ from what you declared; if it does by more than a small margin, we'll pause the order and ask you to approve the revised total before we continue — nothing changes without your say-so. Payment is by cash or UPI at the time of delivery, unless you're paying from IronMan store credit.

You can cancel an order before it's picked up. Once your garments have been collected, cancellation is handled case by case — contact us and we'll sort it out.

If a garment is lost, damaged, or delivered wrong, tell us and we'll open an exception with a named owner and a resolution timeline. We'll offer a fair resolution — a re-press, a repair, a credit, or a refund — appropriate to what happened. Specific compensation limits are still being finalised and will be published here once they are.

We sign you in with a one-time code sent to your phone number rather than a password. Keep your phone secure — anyone who can receive that code can access your account.

You can rate a completed order and leave a comment. Where we offer referral or goodwill credit, it is tracked in your account balance and can be used against a future order; it has no cash value and cannot be withdrawn.

We may decline or suspend service for accounts used fraudulently, abusively, or in a way that puts our staff or other customers at risk.

If we change these terms, we will update this page and change the date at the top. Continuing to use the service after a change means you accept the updated terms.

Questions about these terms? Email support@ironman.example.